Technical support whose philosophy is apparently "Make the customer suffer enough and they will never complain again." I spent a least than eight hours doing the bidding of the Symantec's support folks, but when it became apparent that they couldn't solve the problem I tried to close the support case as "problem not solved".The SEP client grabbing every available CPU core without warning, even when there are no scans or updates scheduled.The only way for me to get through a scan was to limit the scans to known file types. Total system lockups during every comprehensive system scan.
Experiences that I have had with the new version of SEP: All was well until I upgraded to version 14, at which point everything pretty much went to hell. Customers support was prompt and professional, and even after I fled the IT profession to preserve my sanity I kept SEP running on my own home computers. At the time, I found it to offer the best balance of effectiveness and efficiency. That's why I would recommend it to everyone out there, as I am battling it for a couple years so far and I know how good it is.įor quite a few years I had Symantec Endpoint Protection (SEP) deployed across servers and workstations in multiple offices.
I can say that sometimes I don't like how tough this one is, as it is my daily job to make my software work fine with Symantec, but if Customer Administrator is not online, I am unable to do anything. It is easy to deploy, password protected ( if you are trying to uninstall it or stop it, you can't do it without password ) and provides user protection from almost anything, especially as it integrates and utilizes Windows Firewall and Virus Protection on Windows 10 for instance, to provide impenetrable wall for any attack. This antivirus is so good, that it looks like an impossible obstacles sometimes on my work, as I keep encountering it daily while working on some of my Customers. I must say that this is by far one of the greatest enemies of Support and in case you want to be sure that something won't be changed in any possible way ( Firewall, incoming connections from some PC in general or files copied ), make sure to get Symantec as you won't be disappointed while using it even a little bit and I can sign this as an agent who is working with it for a couple years so far.
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